Overview
FluxonDat operates as an educational platform focused on intraday trading knowledge and skill development. We understand that trust forms the foundation of any educational relationship, which is why we've designed our privacy practices around transparency and user control.
This policy applies to all users of fluxondat.com, including visitors, registered learners, and anyone who interacts with our educational content. We comply with South Korean privacy laws including the Personal Information Protection Act (PIPA) and maintain international standards for data protection.
Important Notice
Trading education involves financial concepts and market analysis. While we collect data to enhance your learning experience, we never store actual trading account information or execute trades on your behalf. Our data collection focuses solely on educational content delivery and learning progress tracking.
Information We Collect
We collect information in several ways to provide personalized educational experiences and improve our platform. Here's exactly what we gather and why:
Account Information
When you create an account, we collect your name, email address, preferred language, and learning goals. This helps us customize your educational journey and send relevant course updates.
Learning Progress Data
We track which lessons you've completed, quiz scores, time spent on different topics, and areas where you request additional help. This data helps us improve our curriculum and provide personalized learning paths.
Technical Information
Our systems automatically collect device type, browser information, IP address, and usage patterns. We use this data to ensure platform compatibility and identify technical issues that might affect your learning experience.
Communication Records
When you contact our support team or participate in discussions, we maintain records of these interactions to provide consistent help and improve our educational support services.
Information We Don't Collect
We want to be clear about what we don't collect. We never gather actual trading account credentials, real trading transaction data, bank account information, or personal financial details beyond what's necessary for educational assessment purposes.
How We Use Your Information
Your data serves specific purposes in creating an effective learning environment. We use collected information to personalize your educational experience, recommend relevant learning materials, and track your progress through our curriculum.
Educational Purposes
- Customizing lesson difficulty based on your demonstrated skill level
- Suggesting additional resources for topics where you need more practice
- Creating practice scenarios that match your learning goals
- Generating progress reports to help you understand your development
Platform Improvement
- Analyzing which teaching methods work best for different learning styles
- Identifying content gaps in our curriculum
- Optimizing platform performance and user experience
- Developing new educational tools based on user feedback and behavior patterns
Communication and Support
We use your contact information to send course updates, respond to your questions, and provide technical support. You control the frequency and type of communications you receive from us through your account preferences.
Data Sharing and Third-Party Relationships
We maintain strict controls over who can access your personal information. We don't sell your data to advertisers or marketing companies, and we only share information in specific circumstances that directly benefit your educational experience.
Educational Partners
We work with certified financial education providers and industry professionals to enhance our curriculum. In some cases, we may share anonymized learning progress data to help these partners understand educational effectiveness, but never in ways that could identify individual users.
Service Providers
Third-party services help us deliver our educational platform, including cloud hosting, email delivery, and analytics tools. These providers are contractually required to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by South Korean law, court orders, or government regulations. In such cases, we'll notify you unless legally prohibited from doing so.
Your Privacy Rights
Under South Korean privacy law and our own commitment to transparency, you have several important rights regarding your personal information. We've designed our systems to make exercising these rights straightforward.
Access Your Data
You can request a complete copy of all personal information we hold about you, including learning progress data, account details, and communication history.
Correct Inaccuracies
If you notice errors in your personal information or learning records, you can request corrections through your account settings or by contacting our support team.
Delete Your Account
You can request complete deletion of your account and associated data. We'll retain some information as required by law but will remove all personally identifiable information.
Data Portability
You can request your learning progress data in a portable format if you decide to continue your education elsewhere. We provide this data in standard formats when possible.
Limit Data Processing
You can restrict how we use your data while maintaining access to essential educational services. This option is useful if you want to pause data collection temporarily.
Withdraw Consent
For data processing based on your consent, you can withdraw permission at any time. This won't affect previous data processing but will prevent future collection for those purposes.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond within 30 days and may need to verify your identity before processing your request. There's no charge for most requests, though we may charge reasonable fees for excessive or repeated requests.
Data Security Measures
Protecting your information is fundamental to our operations. We employ multiple layers of security to safeguard your data, both while it's transmitted to our servers and while it's stored in our systems.
Technical Safeguards
- All data transmission uses TLS encryption with minimum 256-bit security
- Database encryption protects stored information using industry-standard algorithms
- Regular security audits and penetration testing identify potential vulnerabilities
- Access controls ensure only authorized personnel can view personal information
- Automated monitoring systems detect and respond to suspicious activity
Operational Security
Our team follows strict security protocols including regular training on privacy best practices, background checks for personnel with data access, and clear procedures for handling security incidents. We maintain detailed logs of data access for audit purposes and conduct annual reviews of our security practices.
Incident Response
In the unlikely event of a data security incident, we have procedures to quickly contain the issue, assess the scope of any compromise, and notify affected users within 72 hours as required by South Korean law. We maintain relationships with cybersecurity experts to ensure rapid response capabilities.
Data Retention and Deletion
We keep your information only as long as necessary to provide educational services and meet our legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
Account Data Retention
Active account information remains available while you use our platform. If you don't log in for 24 months, we'll send a reminder email before archiving your account. Archived accounts can be reactivated for up to 5 years, after which we delete personal information unless required by law to retain it.
Learning Progress Records
Educational progress data helps track your development over time, so we maintain these records for 7 years or until you request deletion, whichever comes first. This allows you to resume your education after breaks and provides long-term learning analytics.
Communication Records
Support interactions and educational communications are kept for 3 years to maintain service quality and resolve any disputes. Marketing communications are deleted when you unsubscribe unless needed for legal compliance.
Technical Logs
Server logs and technical data are automatically deleted after 12 months unless needed for security investigations. Anonymized usage statistics may be retained longer for platform improvement purposes.
International Data Transfers
While FluxonDat operates primarily in South Korea, some of our service providers and backup systems are located internationally. We ensure appropriate protections for your data regardless of where it's processed.
Transfer Safeguards
International data transfers are protected through standard contractual clauses approved by South Korean privacy authorities, adequacy decisions recognizing equivalent privacy protection in destination countries, and additional technical safeguards like encryption and access controls.
Data Localization
Primary data storage remains within South Korea or countries with equivalent privacy protections. International transfers are limited to specific purposes like technical support, backup storage, and service delivery where local alternatives aren't available.
Contact Information and Complaints
We're committed to addressing your privacy questions and concerns promptly. Our privacy team is available to help with data requests, policy questions, and any issues related to your personal information.
Privacy Contact Details
- Email: privacy@fluxondat.com
- General Support: help@fluxondat.com
- Phone: +82314851579
- Address: 1-18 Byeoryang-dong, Gwacheon-si, Gyeonggi-do, South Korea
Response Timeframes
We acknowledge privacy inquiries within 2 business days and provide complete responses within 30 days. Complex requests may take longer, but we'll keep you informed about our progress and expected completion dates.
Filing Complaints
If you're not satisfied with how we handle your privacy concerns, you have the right to file a complaint with South Korea's Personal Information Protection Commission (PIPC). We'll provide information about the complaint process and assist with any documentation you need.
Policy Updates
We review this privacy policy annually and update it when we introduce new features or change our data practices. Significant changes will be communicated through email notifications and prominent notices on our platform. The last update date is shown at the top of this policy.